Winner Bizz support tool: Debug mode

In Winner Bizz, Debug mode may be necessary to understand a bug that occurred. The generated files contain information about operations carried out by Winner Bizz and Winner Design. 

Note: A log file is automatically generated when an error message is displayed on the screen, even if debug mode is not activated.

The debug modes available are:

• No debug
  
  
• Debug activated until 
  The debug mode will retrace all the actions done in Winner Bizz until a specified date defined by user, up to one month from the current date. A new log file will be created at each Winner Bizz start up. 

To activate the debug mode:

1. Go to Other > Help and support or click on the Menu icon. 
   
   
2. From the drop-down menu, click the Activate debug mode check box. 
   
   
   
   
3. Restart Winner Bizz to start using it in the debug mode.

Once Debug mode is activated, the user will have access to the Debug tab in the Winner Bizz support window.  

1. Go to Other > Help and support or click on the Menu icon. 
   
   
2. Select Winner Bizz support tool.
   
   
3. In the Winner Bizz support window, click the Debug tab.

Users will now have access to do the following actions:

• Report an error
• View existing log files
• Activate a remote debug
• Report an error in Remote debug mode

• Launch a .DLL program utility (admin only)

• Remove old and unused computers from the database

Note! You will need to have the user role System maintenance activated for your account to complete this action.

Report an error

If you experience a bug while using Winner Bizz, it is possible to report it from the Winner Bizz maintenance tool.

1. In the Debug tab, go to the Log list section and left-click to highlight the required log file.
   
   
2. Click Send.
   
   
   
   
3. In the Error report window, enter the description and click Send.
   The error log will be sent to the support team.

View existing Log files

If you are asked to provide log files, for example during troubleshooting, it is possible to find them in the Winner Bizz support tool.

1. In the Debug tab, go to the Log list section and click to highlight the required computer name.
   
   
2. Select the line corresponding to the date and time of the bug.
   
   
3. Click Open.
   
   
   
   
4. The corresponding log file folder will open displaying all the log files saved onto the user's computer.

Activate a remote debug

As opposed to the manual activation from the Winner Bizz interface, setting the Remote debug mode also activates the Winner Design log files. This allows for the collection of more complete information.

1. In the Debug tab, go to the Log list section and click to highlight the required computer name.
   
   
2. Click Set debug.
   
   
   
   
3. In the Remote debug window, click Set debug.
   
   

4. Select the date until which the debug mode will remain activated from the Debug until field.
   
   

5. Click Save.

Report an error in Remote debug mode

To report a bug in remote debut mode:

1. Get the Winner Bizz log files (see View existing Log files).
   
   
2. Get Winner Design log files by clicking on Winner Info and Save File.
   
   
   
   
3. Send the files to the support team with a description of the bug.
   Note: You can add screenshots or videos of the operations performed before the bug.

Launch a .DLL program utility (admin only)

The support team may provide you with a .DLL file to correct the reported abnormal behavior or to perform specific operations. To install the .dll file, the user must be an administrator.

1. In the Debug tab, go to the Utilities section and click to highlight the required .DLL file.
   
   
2. Click Launch.
   
   
3. In the Confirmation window, click Yes to confirm.

Remove old and unused computers from the database

The log list contains one folder per computer and per Debug mode activation. It is possible to delete a folder, for example if the computer is not used anymore.

1. In the Debug tab, go to the Log list section and click to highlight the required computer name. 
   
   
2. Choose the computer to be deleted and click Delete. It is possible to select multiple computers.
   
   
   
   
3. The computer along with all the log files will be deleted.